ACS Frequent Ask Questions

PC

Virus

alert If a professor reports that a message virus appeared. Open up Drive Vaccine, enter password, click on restore settings, & click restore now. When the computer reboots, make sure it says loading baseline or just restart the Computer. This action restores the PC to default settings & erases the threat. Advise the professor to check their flash drive if they have used it on the PC.

 

No internet

 

First check if the Ethernet cable is pushed in & the LED lights on the port are flashing. If they are, click on the start menu and click on the search bar. Type Command Prompt then hit enter & a command bar will appear. On the line that says C:\Users\ (the account name) type “ipconfig”. You should see information resembling to (Diagram 1.2). Look at the line that says IPv4 Address, next to it should be a series of numbers starting with 192. If not type “ipconfig -release” then “ipconfig -renew”. If it says you can’t obtain an IP address restart the computer and check to see if IP can be gained. If not get someone to put a ticket for networks to look at the problem.

 

Diagram 1.2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Secondary monitor is not displaying the desktop If the secondary screen is not displaying the icons but it’s showing the wallpaper, then the image is extended. To check move your mouse to the far left of the screen. If it transitions to that screen, hold the       +P at the same time (Diagram 1.3). A menu like (Diagram 1.4) will be displayed, click on duplicate to fix the problem

 

 

 

Diagram 1.3

 

 

 

 

 

 

 

 

 

 

 

 

 

Diagram 1.4